{"id":3870,"date":"2023-01-03T11:07:06","date_gmt":"2023-01-03T17:07:06","guid":{"rendered":"https:\/\/knotty.flowers\/?page_id=3870"},"modified":"2026-01-09T11:54:38","modified_gmt":"2026-01-09T17:54:38","slug":"policies","status":"publish","type":"page","link":"https:\/\/knotty.flowers\/es\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Poliza de Privacidad<\/strong><\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>En Knotty Flowers, nos tomamos muy en serio la protecci\u00f3n de su informaci\u00f3n personal. Esta Pol\u00edtica de privacidad describe c\u00f3mo recopilamos, utilizamos y compartimos su informaci\u00f3n cuando visita o realiza una compra en nuestro sitio web, <a class=\"\" href=\"https:\/\/knotty.flowers\/es\/\"><strong>Knotty.Flowers<\/strong><\/a> (el \u00abSitio\u00bb)<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Recopilaci\u00f3n de Informaci\u00f3n Personal<\/h4>\n\n\n\n<p>Cuando visita el Sitio, recopilamos autom\u00e1ticamente informaci\u00f3n sobre su dispositivo, como su navegador web, direcci\u00f3n IP, zona horaria y cookies. Tambi\u00e9n recopilamos informaci\u00f3n sobre las p\u00e1ginas que visita, c\u00f3mo encontr\u00f3 nuestro Sitio y c\u00f3mo interact\u00faa con \u00e9l. Esto se conoce como \u00abInformaci\u00f3n del dispositivo\u00bb.<\/p>\n\n\n\n<p>Utilizamos tecnolog\u00edas como cookies, archivos de registro, balizas web, etiquetas y p\u00edxeles para recopilar Informaci\u00f3n del dispositivo. Para obtener m\u00e1s informaci\u00f3n sobre las cookies y c\u00f3mo desactivarlas, visite <a class=\"\" href=\"http:\/\/www.allaboutcookies.org\"><strong>allaboutcookies.org<\/strong><\/a>.<\/p>\n\n\n\n<p>Cuando realiza una compra, recopilamos su nombre, direcci\u00f3n de facturaci\u00f3n y env\u00edo, informaci\u00f3n de pago, direcci\u00f3n de correo electr\u00f3nico y n\u00famero de tel\u00e9fono, lo que en conjunto se denomina \u00abInformaci\u00f3n del pedido\u00bb.<\/p>\n\n\n\n<p>Cuando nos referimos a \u00abInformaci\u00f3n personal\u00bb en esta pol\u00edtica, nos referimos tanto a la Informaci\u00f3n del dispositivo como a la Informaci\u00f3n del pedido.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Uso de la Informaci\u00f3n Personal<\/h4>\n\n\n\n<p>Utilizamos la Informaci\u00f3n del pedido para:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cumplir con su pedido (incluido el procesamiento del pago, el env\u00edo y las confirmaciones)<\/li>\n\n\n\n<li>Comunicarnos con usted<\/li>\n\n\n\n<li>Revisar los pedidos en busca de riesgos o fraudes.<\/li>\n\n\n\n<li>Proporcionar actualizaciones o promociones de productos si se ha optado por ello.<\/li>\n<\/ul>\n\n\n\n<p>Utilizamos la informaci\u00f3n del dispositivo para mejorar y optimizar nuestro sitio web y detectar posibles riesgos o fraudes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Compartir Informaci\u00f3n Personal<\/h4>\n\n\n\n<p>Compartimos Informaci\u00f3n Personal con terceros cuando es necesario. Por ejemplo, utilizamos Google Analytics para comprender c\u00f3mo utilizan nuestros clientes el sitio web. Obtenga m\u00e1s informaci\u00f3n en <a class=\"\" href=\"https:\/\/www.google.com\/intl\/en\/policies\/privacy\/\"><strong>Google Privacy<\/strong><\/a> y opte por no participar <a class=\"\" href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\"><strong>aqu\u00ed.<\/strong><\/a>.<\/p>\n\n\n\n<p>Tambi\u00e9n podemos compartir Informaci\u00f3n Personal para cumplir con las leyes, responder a solicitudes legales o proteger nuestros derechos.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">No Rastrear<\/h4>\n\n\n\n<p>No modificamos nuestra recopilaci\u00f3n de datos cuando se recibe una se\u00f1al de No Rastrear.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Retenci\u00f3n de Datos<\/h4>\n\n\n\n<p>Mantenemos la Informaci\u00f3n de los Pedidos archivada a menos que solicite su eliminaci\u00f3n.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cambios<\/h4>\n\n\n\n<p>Podemos actualizar esta pol\u00edtica seg\u00fan sea necesario por razones legales u operativas.<\/p>\n\n\n\n<div style=\"height:6px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Pol\u00edtica de Devoluciones y Reembolsos<\/strong><\/h2>\n\n\n\n<p>En Knotty Flowers, nos enorgullecemos de la calidad de nuestros art\u00edculos hechos a mano. Pueden producirse ligeras variaciones en el tama\u00f1o y el dise\u00f1o. Si no est\u00e1 completamente satisfecho, p\u00f3ngase en contacto con nosotros en un plazo de <strong>14 d\u00edas a partir de la entrega<\/strong> en <strong><a href=\"mailto:Anna@Knotty.Flowers\">Anna@Knotty.Flowers<\/a><\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Elegibilidad<\/h4>\n\n\n\n<p>Las devoluciones deben ser:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En estado original<\/li>\n\n\n\n<li>Incluir recibo\/comprobante de compra.<\/li>\n\n\n\n<li>Devuelto con etiquetas (si corresponde)<\/li>\n<\/ul>\n\n\n\n<p>Ofreceremos <strong>una reparaci\u00f3n<\/strong>, <strong>un intercambio<\/strong>, o <strong>un reembolso<\/strong> dependiendo de la situaci\u00f3n.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Notes<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Buyers are responsible for return &amp; resending shipping costs that may be refunded<\/li>\n\n\n\n<li>Original shipping may be refunded<\/li>\n\n\n\n<li>We don\u2019t accept returns for gift cards or downloadable products<\/li>\n\n\n\n<li>Defective items due to manufacturing faults will be accepted; wear &amp; tear won\u2019t qualify<\/li>\n<\/ul>\n\n\n\n<p>We recommend using <strong>trackable shipping<\/strong> or insurance for expensive items, as we can&#8217;t guarantee receipt of returned items.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Refund Process<\/h4>\n\n\n\n<p>Once your item is received and inspected, we\u2019ll email you to confirm the refund approval or denial. If approved, a credit will be applied to your original payment method.<\/p>\n\n\n\n<div style=\"height:6px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Poliza de Env\u00edo<\/strong><\/h2>\n\n\n\n<p>We currently ship only within the <strong>United States<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Processing Time<\/h4>\n\n\n\n<p>Orders are typically processed within <strong>1\u20132 weeks<\/strong> depending on quantity and stock levels.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Shipping Details<\/h4>\n\n\n\n<p>We select the most convenient carrier and provide a <strong>tracking number<\/strong> once shipped.<\/p>\n\n\n\n<p>If your item is <strong>lost in transit<\/strong>, we will offer a replacement or refund if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It has been stuck at a facility for <strong>4+ months<\/strong><\/li>\n\n\n\n<li>The tracking status is <strong>unavailable or lost<\/strong><\/li>\n<\/ul>\n\n\n\n<p>We <strong>cannot refund<\/strong> packages marked as <strong>delivered<\/strong> by the carrier but not received by you.<\/p>\n\n\n\n<p>If your order is returned due to an incorrect address, we will either:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Resend it (shipping cost invoiced to you)<\/li>\n\n\n\n<li>Refund the item cost minus original shipping<\/li>\n<\/ul>\n\n\n\n<p>For shipping concerns, email <strong><strong><a href=\"mailto:Anna@Knotty.Flowers\">Anna@Knotty.Flowers<\/a><\/strong><\/strong> with your name and order number.<\/p>\n\n\n\n<p>Anna of Knotty Flowers<\/p>\n\n\n\n<p>4300 West 59th St Unit#01<\/p>\n\n\n\n<p>Sioux Falls, South Dakota 57108<\/p>","protected":false},"excerpt":{"rendered":"<p>Privacy Policy At Knotty Flowers, we take the protection of your personal information seriously. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our website, Knotty.Flowers (the \u201cSite\u201d). Collection of Personal Information When you visit the Site, we automatically gather information about your device, such as your web browser, IP address, time zone, and cookies. We also collect information about the pages you view, how you found our Site, and how you interact with it. This is known as \u201cDevice Information\u201d. We use technologies such as cookies, log files, web beacons, tags, and pixels to collect Device Information. For more information on cookies and how to disable them, visit allaboutcookies.org. When you make a purchase, we collect your name, billing and shipping address, payment information, email address, and phone number\u2014collectively referred to as \u201cOrder Information\u201d. When we refer to \u201cPersonal Information\u201d in this policy, we are referring to both Device Information and Order Information. Use of Personal Information We use Order Information to: We use Device Information to improve and optimize our Site and to detect potential risks or fraud. Sharing Personal Information We share Personal Information with third parties as necessary. For example, we use Google Analytics to understand how our customers use the Site. Learn more at Google Privacy and opt out here. We may also share Personal Information to comply with laws, respond to legal requests, or protect our rights. Do Not Track We do not change our data collection when a Do Not Track signal is received. Data Retention We keep Order Information on file unless you request deletion. Changes We may update this policy as needed for legal or operational reasons. Returns and Refund Policy At Knotty Flowers, we take pride in the quality of our handmade items. Slight variations in size and design may occur. If you&#8217;re not fully satisfied, contact us within 14 days of receipt at Anna@Knotty.Flowers. Eligibility Returns must be: We\u2019ll offer a repair, exchange, or refund depending on the situation. Notes We recommend using trackable shipping or insurance for expensive items, as we can&#8217;t guarantee receipt of returned items. Refund Process Once your item is received and inspected, we\u2019ll email you to confirm the refund approval or denial. If approved, a credit will be applied to your original payment method. Shipping Policy We currently ship only within the United States. Processing Time Orders are typically processed within 1\u20132 weeks depending on quantity and stock levels. Shipping Details We select the most convenient carrier and provide a tracking number once shipped. If your item is lost in transit, we will offer a replacement or refund if: We cannot refund packages marked as delivered by the carrier but not received by you. If your order is returned due to an incorrect address, we will either: For shipping concerns, email Anna@Knotty.Flowers with your name and order number. Anna of Knotty Flowers 4300 West 59th St Unit#01 Sioux Falls, South Dakota 57108<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3870","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Policies - Knotty Flowers LLC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/knotty.flowers\/es\/policies\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policies - Knotty Flowers LLC\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy At Knotty Flowers, we take the protection of your personal information seriously. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our website, Knotty.Flowers (the \u201cSite\u201d). Collection of Personal Information When you visit the Site, we automatically gather information about your device, such as your web browser, IP address, time zone, and cookies. We also collect information about the pages you view, how you found our Site, and how you interact with it. This is known as \u201cDevice Information\u201d. We use technologies such as cookies, log files, web beacons, tags, and pixels to collect Device Information. For more information on cookies and how to disable them, visit allaboutcookies.org. When you make a purchase, we collect your name, billing and shipping address, payment information, email address, and phone number\u2014collectively referred to as \u201cOrder Information\u201d. When we refer to \u201cPersonal Information\u201d in this policy, we are referring to both Device Information and Order Information. Use of Personal Information We use Order Information to: We use Device Information to improve and optimize our Site and to detect potential risks or fraud. Sharing Personal Information We share Personal Information with third parties as necessary. For example, we use Google Analytics to understand how our customers use the Site. Learn more at Google Privacy and opt out here. We may also share Personal Information to comply with laws, respond to legal requests, or protect our rights. Do Not Track We do not change our data collection when a Do Not Track signal is received. Data Retention We keep Order Information on file unless you request deletion. Changes We may update this policy as needed for legal or operational reasons. Returns and Refund Policy At Knotty Flowers, we take pride in the quality of our handmade items. Slight variations in size and design may occur. If you&#8217;re not fully satisfied, contact us within 14 days of receipt at Anna@Knotty.Flowers. Eligibility Returns must be: We\u2019ll offer a repair, exchange, or refund depending on the situation. Notes We recommend using trackable shipping or insurance for expensive items, as we can&#8217;t guarantee receipt of returned items. Refund Process Once your item is received and inspected, we\u2019ll email you to confirm the refund approval or denial. If approved, a credit will be applied to your original payment method. Shipping Policy We currently ship only within the United States. Processing Time Orders are typically processed within 1\u20132 weeks depending on quantity and stock levels. Shipping Details We select the most convenient carrier and provide a tracking number once shipped. If your item is lost in transit, we will offer a replacement or refund if: We cannot refund packages marked as delivered by the carrier but not received by you. If your order is returned due to an incorrect address, we will either: For shipping concerns, email Anna@Knotty.Flowers with your name and order number. 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This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our website, Knotty.Flowers (the \u201cSite\u201d). Collection of Personal Information When you visit the Site, we automatically gather information about your device, such as your web browser, IP address, time zone, and cookies. We also collect information about the pages you view, how you found our Site, and how you interact with it. This is known as \u201cDevice Information\u201d. We use technologies such as cookies, log files, web beacons, tags, and pixels to collect Device Information. For more information on cookies and how to disable them, visit allaboutcookies.org. When you make a purchase, we collect your name, billing and shipping address, payment information, email address, and phone number\u2014collectively referred to as \u201cOrder Information\u201d. 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Slight variations in size and design may occur. If you&#8217;re not fully satisfied, contact us within 14 days of receipt at Anna@Knotty.Flowers. Eligibility Returns must be: We\u2019ll offer a repair, exchange, or refund depending on the situation. Notes We recommend using trackable shipping or insurance for expensive items, as we can&#8217;t guarantee receipt of returned items. Refund Process Once your item is received and inspected, we\u2019ll email you to confirm the refund approval or denial. If approved, a credit will be applied to your original payment method. Shipping Policy We currently ship only within the United States. Processing Time Orders are typically processed within 1\u20132 weeks depending on quantity and stock levels. Shipping Details We select the most convenient carrier and provide a tracking number once shipped. 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