Policies

Privacy Policy

At Knotty Flowers, we take the protection of your personal information seriously. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our website, knotty.flowers (the “Site”).

Collection of Personal Information

When you visit the Site, we automatically gather information about your device, such as your web browser, IP address, time zone, and cookies. We also collect information about the pages you view, how you found our Site, and how you interact with it. This is known as “Device Information”.

We use technologies such as cookies, log files, web beacons, tags, and pixels to collect Device Information. For more information on cookies and how to disable them, visit allaboutcookies.org.

When you make a purchase, we collect your name, billing and shipping address, payment information, email address, and phone number—collectively referred to as “Order Information”.

When we refer to “Personal Information” in this policy, we are referring to both Device Information and Order Information.

Use of Personal Information

We use Order Information to:

  • Fulfill your order (including payment processing, shipping, and confirmations)
  • Communicate with you
  • Screen orders for risk or fraud
  • Provide product updates or promotions if opted in

We use Device Information to improve and optimize our Site and to detect potential risks or fraud.

Sharing Personal Information

We share Personal Information with third parties as necessary. For example, we use Google Analytics to understand how our customers use the Site. Learn more at Google Privacy and opt out here.

We may also share Personal Information to comply with laws, respond to legal requests, or protect our rights.

Do Not Track

We do not change our data collection when a Do Not Track signal is received.

Data Retention

We keep Order Information on file unless you request deletion.

Changes

We may update this policy as needed for legal or operational reasons.

Returns and Refund Policy

At Knotty Flowers, we take pride in the quality of our handmade items. Slight variations in size and design may occur. If you’re not fully satisfied, contact us within 14 days of receipt at knotty.flowers@pm.me.

Eligibility

Returns must be:

  • In original condition
  • Include receipt/proof of purchase
  • Returned with tags (if applicable)

We’ll offer a repair, exchange, or refund depending on the situation.

Notes

  • Buyers are responsible for return & resending shipping costs that may be refunded
  • Original shipping may be refunded
  • We don’t accept returns for gift cards or downloadable products
  • Defective items due to manufacturing faults will be accepted; wear & tear won’t qualify

We recommend using trackable shipping or insurance for expensive items, as we can’t guarantee receipt of returned items.

Refund Process

Once your item is received and inspected, we’ll email you to confirm the refund approval or denial. If approved, a credit will be applied to your original payment method.

Shipping Policy

We currently ship only within the United States.

Processing Time

Orders are typically processed within 1–2 weeks depending on quantity and stock levels.

Shipping Details

We select the most convenient carrier and provide a tracking number once shipped.

If your item is lost in transit, we will offer a replacement or refund if:

  • It has been stuck at a facility for 4+ months
  • The tracking status is unavailable or lost

We cannot refund packages marked as delivered by the carrier but not received by you.

If your order is returned due to an incorrect address, we will either:

  • Resend it (shipping cost invoiced to you)
  • Refund the item cost minus original shipping

For shipping concerns, email knotty.flowers@proton.me with your name and order number.

Anna of Knotty Flowers [Re: Privacy Compliance Officer]

4300 West 59th St Unit#01

Sioux Falls, South Dakota 57108