Refund and Returns Policy

At Knotty Flowers, we take pride in the quality of our handmade items and want you to be completely satisfied with your purchase. However, as each item is handmade, slight variations in size and design may occur. We will do our best to ensure that each item meets our high standards.

If you are not completely satisfied with your purchase, please contact us at knotty.flowers@pm.me within 14 days of receipt to let us know of your intent to return. We will work with you to repair the item, exchange it for a similar one, or offer a refund, as long as the item is returned in its original condition, with any applicable tags still attached.

Please note that buyers are responsible for any return and re-sending shipping. Original shipping paid may be refunded.

Damaged items will be accepted as long as they are a result of a manufacturer defect and not due to wear and tear from the buyer. Please read the care instructions for your item and care for them properly.

We do not accept returns for gift cards or downloadable software products.

To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For more questions related to refunds and returns please contact me at knotty.flowers@pm.me.